外贸操作中，收到投诉是经常的事，包括品质问题、服务问题、交货期问题等，需要供应商在第一时间处理并给出答复。尤其是品质问题，往往是最重要也是最伤感情的，一旦处理不好，就会影响到未来的合作，必须慎之又慎。
外贸客户投诉产品质量问题怎么办？
一、邮件模板
Dear Rico，
We received the goods which you shipped last month.
Unfortunately,1/4 of the goods were seriously damaged.T’m not sure if these items were already broken before delivery.
lf you insist on loading intact goods to the vessel，please check with forwarder directly for this claim！
l would like to receive the rest goods TOP URGENTLY! Please deliver them by air as quickly as possible. And you should pay for the freight charge!
Regards ,
Georgio
二、常用语句
1.Unfortunately,20 pcs were broken seriously.
不幸的是，20件产品已经被严重损坏了。
2. Please check with your factory about this claim.
请跟你的工厂讨论投诉的这个问题。
3. We have no time but deliver the goods by air immediately to catch the original schedule.
我们已经没有时间了，只能立刻安排空运来赶上原定的销售计划。
4. We still require 1/3 of the goods as replacement.
我们仍然需要补三分之一的货来替代。
5. Please look into this case at once!
请立刻调查这件事情的原委！
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